How we work

The how, where, why, and when of staying connected.

Internal communication

Long-form async? Real-time chat? Face-to-face? Video? Email? How do we keep everyone in sync without drowning in notifications?

Rules of thumb (and general philosophy)

You can’t not communicate. Ignoring the elephant in the room is still communicating. Few skills are as valuable as clear, honest communication.
Real-time sometimes, async most of the time. Quick chats are great, but we default to async to keep the workflow smooth.
Let discussions breathe. Give meaningful conversations the time they need to unfold. Rushing leads to poor decisions.
Poor communication = more work. Clarity upfront saves time down the line.
If you need an answer, ask. Don’t assume people will volunteer info-questions are the key to unlocking good communication.
Keep good and bad news separate. Delivering bad news right before good news makes both feel off. Give each its own space.
Take your time. Rushing leads to misunderstandings, good conversations need patience.
Check for clarity. Ask if things make sense, what might be missing, and if expectations are clear. Fill in the gaps before they turn into problems.

The basics: tools we use

Slack is our communication HQ. Whether it’s company-wide announcements, project updates, social chats, or brainstorming ideas, Slack is the single source of truth that keeps everyone connected and in the know.

Daily check-in: “What did you work on?”

Every weekday at 09:30, we have a quick internal stand-up where everyone shares two things:

What I worked on yesterday
What I’m working on today

This isn’t about micromanagement, it’s about accountability and reflection. Speaking out loud about what you’ve done is a great way to track progress, stay focused, and see how your work contributes to the bigger picture. Plus, it helps everyone stay aligned without endless status meetings.